Installation & Commissioning
On-site setup, alignment, and first-run validation - handed over to your operator with sign-off.
Service & Support
Our vibrant workforce is at your service.
Velson customer service runs before and after the sale - installation, response, planned maintenance, and on-the-job training.
Open a service ticket.
Log the rig model, what's happening on site, and a photo. The CSD reviews each ticket and routes it to diagnosis or spares.
Types of service
Six ways we keep your rig running.
Each customer is enrolled in the service model that matches their fleet, site, and operating tempo. Customers can move between them as their operation grows.
On-call Service Support
Phone and WhatsApp triage from the engineers who know the rig. Most issues are diagnosed before a truck rolls.
Periodic Maintenance (PM)
Scheduled inspections and consumable replacement against operating hours - the cheapest hours your rig will ever run.
Breakdown Repair
Field crew dispatched from Sankari. Spares carried, not promised.
On-the-job Training (OJT)
Operator and maintenance training conducted at your site, on your rig, in your shift pattern.
4M Concept
Machine, Manpower, Maintenance, Material - reviewed together. We address the system, not the symptom.
Customer Support Desk
Every ticket is logged, measured, and reviewed.
The CSD owns the lifecycle of every service request - from first call to FSR sign-off. The numbers below are the ones we report internally and back to fleet customers.
Reach the CSD on +91 84893 39933 or WhatsApp.
MTTR
Mean Time To Repair
Time from ticket open to rig back in the cut. Tracked per ticket, reviewed every month.
MTBF
Mean Time Between Failures
How long the rig runs between incidents. The number we work to grow.
FSR
Field Service Report
Signed record of every site visit - what was found, what was done, what was replaced.
Up-time
Operational availability
Hours available against hours called for. Reported back to the customer, not just held internally.